Cancellation and refunds

 

Cancellations and Refunds Policy

Effective Date:   06 April 2025
Website: www.shopbankai.com
Business Name: Bankai
Contact Email: bankaistore.in@gmail.com
Business Address: B-34, Vrindavan Building, Gokuldham, Goregaon East, Mumbai 400063

1. Order Cancellations

We understand that sometimes plans change. You may cancel your order under the following conditions:

Before Shipment

  • Eligibility: Orders can be cancelled within 12 hours of placing the order, or before it has been shipped, whichever is earlier.

  • How to Cancel:

  • If approved, your payment will be refunded in full to the original payment method.

After Shipment

  • Once your order is shipped, cancellation is no longer possible. However, you may initiate a return after receiving the item, subject to our Refunds and Returns Policy.

2. Cancellations by Bankai

We reserve the right to cancel an order under the following circumstances:

  • Product out of stock or discontinued

  • Pricing or product description errors

  • Payment issues or incomplete information

  • Suspected fraudulent or high-risk orders

In such cases, you will be notified promptly and receive a full refund to your original method of payment.

3. Refund Process

For Cancelled Orders (Pre-Shipment):

  • Refunds are processed within 5–7 business days after approval.

For Returned Items (Post-Delivery):

  • Please refer to our Refunds and Returns Policy for conditions and processing times.

  • Refunds will be issued once the returned item is received and approved by our team.

Mode of Refund:

  • Refunds are issued to the original payment method used during purchase.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer after you provide your account details.

4. Delayed or Missing Refunds

If your refund hasn't been received after the specified period:

  • Recheck your bank or payment provider

  • Contact your credit card company; it may take additional time before your refund is officially posted

  • If still unresolved, email us at bankaistore.in@gmail.com

5. Contact Information

If you have any questions about cancellations or refunds, feel free to reach out:

  • Email: bankaistore.in@gmail.com

  • Address: B-34, Vrindavan Building, Gokuldham, Goregaon East, Mumbai 400063

  • Customer Support Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

6. Important Notes

  • Refund timelines may vary depending on your bank or payment provider. Bankai is not responsible for delays caused by third-party payment gateways or banks.

  • Multiple item orders: If your order contains multiple items and only part of the order is cancelled or returned, the refund will be issued for the specific item(s) only.

  • Shipping Charges: Any original shipping charges (if applicable) are non-refundable unless the order was cancelled before shipping or the cancellation was initiated due to our error.

  • Promotional Offers: If your order was placed using a promotional code or discount, your refund amount will reflect the adjusted price paid at checkout, not the original listed price.

  • Gift Returns: Refunds for items marked as gifts will be issued to the original purchaser.

7. Fraud Prevention

Bankai reserves the right to refuse or cancel any order that appears suspicious, fraudulent, or in violation of our policies. In such instances:

  • We may request additional verification before processing a cancellation or refund.

  • We may suspend or ban customer accounts engaging in repeated or excessive return/cancellation activity without valid justification.

8. Changes to This Policy

Bankai may update or amend this Cancellations and Refunds Policy at any time to reflect changes in legal requirements, customer feedback, or business operations.

  • Any changes will be posted on this page and will take effect immediately upon posting.

  • We recommend reviewing this policy periodically to stay informed.